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Returns & Exchanges - No Sweat!
WE GET IT – sometimes things just don’t work out. That’s why we’ve made our returns and exchanges easy, breezy, and hassle-free.
You've got a full 30 days to decide if your gear is a keeper. If you’re not head over heels for your new headwear, no worries – we’re here to fix that!
PRO TIPS:
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Be sure to kick things off by requesting a return through our portal – surprise returns (the unrequested kind) can’t be accepted.
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Pack it like a pro! Returns need to be snug and secure to keep your headwear looking fresh. Damaged goods (from sketchy packaging) won’t be refunded.
Need help? Hit us up anytime at info@hedwerx.com – we love hearing from you (seriously)!
HOW TO MAKE A RETURN
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Start Online: Swing by our returns portal and follow the simple steps to start the process.
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Ship It Back: After your return is approved, follow the instructions to send your item back to us.
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Need a Hand? Email us at info@hedwerx.com if you need extra assistance (we’re always here as your backup plan).
RETURN SHIPPING
We’re happy to guide you through the return shipping process! Just a quick note – initial shipping fees are non-refundable.
REFUNDS (Cha-Ching!)
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Quick Check: Once your return lands at Hedwerx HQ, we’ll give it a once-over and let you know if it’s good to go.
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Show Me the Money: Approved refunds get zapped straight back to your original payment method – give it a few days to show up.
Want an Exchange? No Problem!
Follow the same return process through our portal. As soon as we get your item, we’ll send out the replacement if it’s in stock. You’ll be stylin’ again in no time.
CANT FIND YOUR REFUND?
If it’s been more than 7 business days and your bank account’s looking lonely:
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Double-check your bank statement.
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Give your credit card company a nudge (sometimes they take their sweet time).
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Still nothing? Let’s fix that – email us at info@hedwerx.com and we’ll sort it out ASAP.
We’re all about keeping things simple and stress-free – because life’s too short for complicated returns. Happy shopping (and returning)!